I developed this eLearning project as a part of an onboarding program. Due to the nature of the project and the information used in it, I cannot show you the instructions within the course, but I can guide you through my thinking process.

When I applied for a trainer position, the last round of the selection process required me to develop and deliver a training session for new Customer Support team members. I was given a knowledge-focused topic but was free to set the learning objectives, use any tools I wanted, and be as creative as I liked. 
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My vision: 
1. At a workplace, it's not about providing employees with the information but thinking of what this information looks like when applied. When developing a learning solution, I start with the behaviour and what learners will need to do and that guides the selection of the information that learners will actually need to get.

2. I believe that if something can be learned effectively outside of a classroom, it should be that way, and there is no reason to make a group of people come and sit for an hour or so listening to a presenter. 
3. Practice activities can be done through e-learning, as well as the questions and answers part. 
4. If I invite people to a face-to-face training session, I want to make sure that it is practical (not an info dump) and that all participants will be emotionally, physically and cognitively engaged in the learning. 
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Online module:
I wanted the experience to look and feel authentic and in the Company's brand. Therefore, I used their corporate colours, fonts, and photos instead of other graphics. I also wanted it to be intuitive and work across different platforms. Because I had a week and had to prepare separate components of a training program to create a minimum viable product, I preferred Rise over Evolve. To ensure that my learners practice customer service skills with the information provided, I included two activities: a sorting activity to check understanding of the topic and a branching scenario with four different paths to provide feedback on their behaviour choices. 

Face-to-face training: 

I had 30 min to deliver the training via Zoom.

I wanted my audience to get engaged with the story I was telling with my visuals, questions, and activities.

During the given time, I facilitated collective brainstorming using Poll Everywhere, asked questions, and offered an exercise to apply new knowledge in a simulated work-like context.